WCAG 2.4.5: Multiple Ways
WCAG 2.4.5 Multiple Ways is a level AA success criterion from WCAG 2.0. There is more than one way to find a page, such as navigation plus search, or a sitemap, except for steps in a process.
People who do not understand the menu still need another route to a product or a policy.
How to test
Confirm the shop has at least two of: menu, search, sitemap.
How to fix
Add search or an HTML sitemap if the menu is the only route.
Example that fails
The only way to a policy is a link in the footer of the homepage, with no search and no sitemap.
Example that passes the check
Policies are in the footer and in search results.
Shopify
Enable the search section in the header and keep policies in the footer menu.
WooCommerce
Enable product search and add a sitemap page if the menu is shallow.
WordPress
Add a search block and keep the menu.
Wix
Turn on site search and keep a second path in the footer.