Questions people ask
What does AltGrade actually do?
You give it a website address. It opens pages in a real browser, at desktop and mobile widths, and runs the open-source axe-core checks plus a few extra ones. You get a score and a fix list written in plain English, with steps for the platform we detect.
Is the free scan the full list?
The free scan checks up to 10 pages and shows the top 5 issue groups on screen. Leave an email and we send the rest of that scan. It does not rescan the site later. Monitoring plans do that.
Will a scan mean my site meets every accessibility law?
No. A scan finds issues an automated checker can see. It is not a full audit, and it is not legal advice. Laws and enforcement depend on your business, your customers, and a human review of the pages. The report says this in plain text.
Do you install an overlay or a widget on my shop?
No. AltGrade does not sell an overlay. An overlay sits on top of a page. The fixes we show are changes in your theme, app, or content, so the page itself is better for the next person who uses it.
What can an automated scan miss?
It can miss whether alt text is actually meaningful, whether a checkout makes sense with a screen reader, whether captions match the audio, and whether the page is understandable. Those need a person. We say so on the report, and a manual review is a separate piece of work.
I use Shopify or WooCommerce. Will the steps match?
When the scanner recognises the platform, each issue includes steps for that platform: Shopify, WooCommerce, WordPress, Webflow, Squarespace, Wix, or custom HTML. If it cannot tell, you still get the plain-English fix and the generic steps.
What is the accessibility statement?
It is a page that says how you are working on accessibility, what you know is still broken, and how to contact you. Paid plans and the one-off audit include a draft you can edit. Publishing a draft is not the same as finishing the work.
How much does monitoring cost?
Starter is £19 a month for one site, rescanned monthly. Pro is £49 a month for three sites, rescanned weekly, with a 7-day trial that needs a card. Annual prices are ten times the monthly price. No tax is added. The full table is on the pricing page.
I run an agency. Can the report use my name?
Agency and Agency Plus include white-label PDF reports and client workspaces, so the report can carry your agency name. You can resell the work at your own price. The underlying checks are still AltGrade's.
Who runs AltGrade?
Helix Platforms Ltd, company number 17032196, registered office Unit 2 Lions Barn, Langham Lane, Colchester, CO4 5HY. The product is at altgrade.com. Questions go to [email protected].