Fix missing captions on Shopify

This page shows how to fix missing captions on Shopify. Video with speech and no captions excludes deaf viewers and anyone with the sound off.

Steps in Shopify

Upload a VTT file to the player used by the Shopify video section.

Check

1. Play the video muted.
2. Confirm a caption track.
3. Include meaningful sounds, not only speech.

All platforms · Shopify · WCAG 1.2.2